Hospitality and Its Use of Managed Service Providers (MSPs)

The hospitality industry has always been at the forefront of innovation and technology, from the introduction of online bookings to the implementation of mobile check-ins. As technology continues to advance, many hotels and resorts are now turning to managed technology service providers (MTSPs) to help manage their IT infrastructure and keep up with the latest developments. In this blog post, we'll explore how the hospitality industry is utilizing MTSPs and the benefits that they provide.

What are Managed Technology Service Providers?

Managed technology service providers are companies that offer outsourced IT services to businesses. They are responsible for managing and maintaining a company's IT infrastructure, including hardware, software, and networks. MTSPs can provide a wide range of services, including cybersecurity, data backup and recovery, network monitoring, and helpdesk support.

Benefits of Using MTSPs in the Hospitality Industry

Improved Efficiency and Cost Savings

Hotels and resorts can benefit significantly from using MTSPs, as it allows them to focus on their core business operations. By outsourcing their IT needs, hotel staff can spend more time providing exceptional guest experiences, which can ultimately lead to increased revenue. Additionally, MTSPs can help reduce costs by providing more predictable IT expenses and preventing downtime that can be costly in terms of lost revenue.

MSPEnhanced Security

The hospitality industry is particularly vulnerable to cyber-attacks due to the vast amount of personal and financial data that they collect. MTSPs can help hotels and resorts to implement robust cybersecurity measures, such as firewalls, antivirus software, and intrusion detection systems. They can also provide ongoing security monitoring to ensure that any threats are detected and dealt with promptly.

24/7 Support

The hospitality industry never sleeps, which means that hotels and resorts need IT support around the clock. MTSPs can provide 24/7 helpdesk support, ensuring that any IT issues are resolved quickly and efficiently, no matter what time of day or night it is. This can help to minimize downtime and keep guests happy.

Access to the Latest Technology

The hospitality industry is constantly evolving, and hotels and resorts need to keep up with the latest developments to remain competitive. MTSPs can provide access to the latest technology, including cloud-based solutions, mobile apps, and integrated systems. This can help hotels and resorts to streamline their operations, improve guest experiences, and stay ahead of the curve.


The hospitality industry is under constant pressure to provide exceptional guest experiences, and technology is playing an increasingly important role in achieving this. By partnering with managed technology service providers, hotels and resorts can ensure that their IT infrastructure is secure, efficient, and up-to-date. This can help to improve guest satisfaction, reduce costs, and ultimately drive revenue growth.

If you'd like to learn more about MTSP's and will be attending either HITEC or The Hospitality Show June 26 - 29 this year, please Click Here to schedule some time to meet with M7's management team who will be attending the shows!

Tags :
Services, MSP, M7